Refunds for Duplicate Purchases
Yes, Empress Shop provides refunds for duplicate purchases. If you accidentally purchase the same item twice, you can contact customer support to request a resolution.
How to Request a Refund for a Duplicate Purchase
Verify Your Order Details – Check your confirmation emails or payment records to confirm that the same product was purchased more than once.
Contact Support – Reach out to Empress Shop’s customer support team with your order numbers or transaction details.
Refund Processing – Once support verifies the duplicate transaction, a refund will be issued for the extra charge.
Important Considerations
Refunds are only available for identical products purchased in the same or separate transactions under the same account.
If you intended to purchase multiple copies for team use, consider enterprise licensing for bulk access.
Refunds apply only to duplicate purchases and not to cases where a different product was intended.
Support for Any Issues
If you believe you have been charged twice for the same item, contact Empress Shop’s support team for assistance. Once verified, the refund will be processed, ensuring that you only pay for the intended purchase.