Immediate Access to Your Download Link
Your download link is sent immediately after payment is processed. If you haven’t received it within a few minutes, there are a few possible reasons and solutions.
Steps to Locate Your Download Link
1. Check Your Spam or Promotions Folder
Emails from Empress Shop may sometimes be filtered by your email provider. Check your spam, promotions, or junk folder, and search for emails from Empress Shop.
2. Verify the Email Address Used at Checkout
If an incorrect email was entered during checkout, the confirmation email may have been sent to the wrong address. If you suspect this is the case, contact support with your order details.
3. Allow a Few Minutes for Processing
Most payments are processed instantly, but in some cases, certain payment providers may take slightly longer to verify transactions. If your payment is still pending, the email will be sent once the transaction clears.
What to Do If You Still Haven’t Received Your Link
If you have checked your spam folder, confirmed your email address, and waited a few minutes but still have not received your download link, contact customer support. Our team will verify your order and resend the link immediately.
Access and Lifetime Availability
Your purchase includes lifetime access, meaning you can re-download your product anytime.
If you ever need a new download link, you can request one at any time.
For any further technical issues, support is available to assist.
Empress Shop ensures that all orders are processed instantly, and any email delivery issues are resolved quickly to provide seamless access to your purchase.