All Sales Are Final
Due to the instant access nature of digital downloads, all sales from Empress Shop are final. Once a purchase is completed, customers receive immediate access to their products, which cannot be revoked or returned.
Why Are Digital Sales Final?
Unlike physical products, digital books are delivered instantly and cannot be returned once downloaded. This policy ensures that intellectual property remains protected and maintains fairness for all customers.
Handling Technical Issues
If you experience any technical difficulties accessing your purchase, Empress Shop provides full support to resolve any issues. This includes:
Re-sending download links if the confirmation email was not received.
Troubleshooting file access on different devices.
Providing alternative formats if compatibility issues arise.
Refund Exceptions
While refunds are not available, exceptions may be considered in the following cases:
Duplicate purchases – If a customer accidentally buys the same product more than once, support can review and issue a refund for the duplicate transaction.
Incorrect product selection – If a purchase was made in error and the file has not been accessed, store credit may be offered as an alternative.
How to Request Assistance
For any issues related to downloads, access, or accidental purchases, customers can contact Empress Shop’s support team for a quick resolution. While refunds are not typically provided, every effort is made to ensure customers receive full value from their purchase.