Exchanges for Store Credit
Empress Shop allows exchanges for store credit within 24 hours of purchase, provided the product has not been accessed or downloaded. This ensures that customers can select the most relevant resource for their needs while maintaining the integrity of digital transactions.
How to Request an Exchange
Contact Support Within 24 Hours – Reach out to Empress Shop’s customer support team as soon as possible with your order details.
Verify Download Status – The team will confirm that the product has not been accessed or downloaded.
Receive Store Credit – Once verified, store credit will be issued, which can be used to select a different digital product.
Important Considerations
Exchanges are only available if the product has not been accessed. If a download has been initiated, the purchase is considered final.
Store credit must be used within the designated timeframe specified at the time of the exchange.
Refunds are not offered for incorrect product selection, but store credit ensures customers can choose a more suitable resource.
Need Assistance?
If you purchased the wrong product and need an exchange, contact Empress Shop support within 24 hours to request store credit. The team will assist in making the process smooth and efficient, ensuring you receive the right product for your needs.